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1. How long have you been a customer with us? *

Select Any One Less than 3 months 4 months - 1 year 1 year - 3 years More than 3 years

2. QUALITY: *

2.1 Technical Bid Submission Response and Quality

Select Any One Excellent Good Average Below Average Not Applicable

2.2 Quality of Project Drawings and Documentation Submittal

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2.3 Quality of Product Supplies & Services

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2.4 Quality of Workmanship and Supervision

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2.5 Level of General Quality Consciousness and Awareness of the Site Team

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2.6 Effectiveness of Quality Control Measures and Implementation

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3. HEALTH & SAFETY: *

3.1 Safety Practices and Awareness at Site

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3.2 Management Attitude on Safety, Health and Environmental Protection

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3.3 Adoption of Risk Management Technique

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4. PROJECT MANAGEMENT: *

4.1 Meeting the Project Schedules Contractual Commitments and Planning

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4.2 Effectiveness of Communication

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4.3 Response to Customer Needs, Instructions and Adaptability

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4.4 Delivery Commitments of Supplies

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4.5 Technical Competence of the Workforce

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4.6 Site Facilities and Welfare Maintenance

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4.7 Suitability of Plants, Tools and Maintenance

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4.8 Material Handling and Site Storage Management Effectiveness

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4.9 Site Administration

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5. HUMAN RELATIONSHIP AND CUSTOMER DEALINGS: *

5.1 Level of Operation and Co-ordination with Other Agencies in Execution

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5.2 Workforce Interpersonal Relation, Attitude and Team Work

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6. Response To Customer Complaint And Followup

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7. Human Relationship And Customer Dealings

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8. How would you rate your overall satisfaction with us? *

Select Any One Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

9. Suggestions For Improvements

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